User Management Resource Administrator
2003 Active Directory Management and LDAP Solution

Help Desk Delegation Solution

How can User Resource Administrator (Forms & Delegation Module) enhance my Help Desk environment?
Simply by using User Resource Administrator (Forms & Delegation Module) you can enhance your Help Desk environment in three areas.

Securing Active Directory and Resources
Increasing ROI on Active Directory Management
Reduce Active Directory Pollution

Securing Active Directory

You can secure Active Directory by using complex scripting or native Active Directory delegation, but what does this really get you; a secure and easy to manage environment? No it gets you a complex environment that is nonflexible and requires a high level of resources needed to manage it. Scripts have a tendency to grow into large monsters and native Active Directory delegation only allows you to delegate to specific Organizational Units. Additional resources such has Home and Profile Directories, Exchange Management, Global Groups, Windows Terminal Server settings require additional administrative rights outside of Active Directories delegation ability.

An alterative solution to complex scripting and native Active Directory delegation is the Forms & Delegation Module to the User Management Resource Administrator program. With the User Management Resource Administrator you get an Enhanced Development Environment that uses simple Drag & Drop features to create complex Task Oriented solution (See Below). With a simple right click each solution can then be delegated to non-administrators, supervisors, HR users, etc. An example would be delegating password resets for global group accounting (task oriented) to the help desk global group. The help desk global group only has domain user rights, but is delegated to reset passwords for any user in global group accounting.

Task Orientated Solutions

Create User with Exchange mailbox and Home Directory
Reset Password and Unlock Accounts
Disable Accounts and Move Home Directory (to disabled user location)
Manage Global Groups by Using a Dynamic Database
Delete User and Resources (User Recycle Bin)

Increasing ROI on Active Directory Management

Simple math says having a network administrator at $30 per hour working on, password resets, unlocking accounts, creating / deleting users and home directories is not the best use of time for the network administrator. By delegating the above repetitive administrative tasks to non-administrators at $15 per hour will greatly increase the Return On Investment (ROI) for managing Active Directory.

With User Management Resource Administrator’s Drag & Drop feature a network administrator can create a simple password reset or unlock delegation form. The delegated form is then delegated to an entry level network administrator or help desk user. This type of Task Oriented delegated solutions allows network administrators to concentrate on more complex tasks, thus increasing the ROI on Active Directory Management.

Reduce Active Directory Pollution

Using native Active Directory delegation is a great way to cause Active Directory Pollution.

Common Mistakes

User accounts can be created with the wrong user name syntax.
Home directories can be created in the wrong directory.
New users may not be added to all the correct global groups.

User Management Resource Administrator solves this problem by using Task Oriented Template Solutions. An example would be creating a simple task oriented delegation form that has three inputs, First Name, Last Name, and Department. While this form has three simple inputs the help desk needs to fill out, it has 10 powerful script actions running in the back ground.

Action Scripts